2-78 Service Manual
5060-4xx
250 Paper Jam
Unable to clear the message—Multipurpose feeder loaded
Note: A 250 Paper Jam displays when using a multipurpose feeder.
Step Action and questions Yes No
1 Make sure the media in the MPF meets specifications.
Does media meet specifications?
Go to step 2 Inform user that
the media in the
MPF does not
meet
specifications.
2
Does the media feed correctly from tray 1? Go to step 3 Go to“Tray 1
service check”
on page 2-142.
3
Is the Paper Type setting correct for media in the MPF? Go to step 4 Correct the Paper
Type setting.
4
Check the media is loaded properly. The side restraint
should not be too tight. The leading edge of the media
should be sitting on the friction buckler.
Is the media correctly loaded?
Go to step 5 Properly load the
media.
5
Open the MPF to the horizontal position and check the
paper path for obstructions.
Is the paper path obstructed?
Clear the
obstruction.
Go to step 6
6
Raise the pick tire off the media and test the MPF.
Does the pick tire turn?
Go to step 8 Go to step 7
7
Open the lower jam access door, move the MPF
bracket assembly gear to the lowest position and test
the MPF.
Does the MPF bracket assembly rise and engage the
gear?
Go to step 8 Replace the MPF
bracket
assembly. See
“MPF bracket
assembly” on
page 7-19
8
Does media jam on the friction buckler? Replace the
“Friction
buckler” on
page 4-33.
Call your next
level of support.
To Next Page
Loading...
