Diagnostic information 2-65
5060-4xx
165 error code
Yellow cartridge drive assembly
Note: Any time any of the cartridge drive motor assemblies are replaced perform the “Motor Detect” on
page 3-17. If this procedure is not performed, error code 168 is displayed.
Step Actions and questions Yes No
1 Yellow cartridge drive assembly - Error code 165
indicates that an incorrect motor is detected. Replace
the yellow cartridge drive assembly. Go to “Cartridge
drive assembly” on page 4-30. Perform the “Motor
Detect” on page 3-17.
Does the printer display error code 165?
Go to step 2 Problem solved
2
Reflash the NVRAM.
Does error code 165 continue?
Call your next
level support
Problem solved
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