2-68 Service Manual
5060-4xx
S2 or narrow media sensor did not break in time
•
2D 04—S2 sensor did not break in time
• 2D 06—Narrow media sensor did not break in time
Note: See “Printer sensors” on page 5-3.
200 Paper Jam—Options and multipurpose feeder
500-sheet option or envelope option
Step Action and questions Yes No
1 Make sure the media installed in the tray meets
specifications.
Does the media meet specifications?
Go to step 2 Inform the
customer that
media loaded in
Tray x does not
meet
specification
2
Check tray for the edge guide setting and media
loading. Edge guides should be adjusted against edge
of media. Media should be fanned and lay flat in the
tray.
Is the media properly loaded in the tray?
Go to step 3 Properly load
media.
3
Remove the ITU and check for the jam at the second
transfer roll.
Is paper jammed at the second transfer roll?
Clear the jam. Call your next
level of support.
Step Action and questions Yes No
1 Does media feed correctly from Tray 1? Go to step 2 Go to “200
Paper Jam—
Tray 1” on
page 2-66
2
Check the tray 2 for proper media loading. Media
should be fanned before loading and must lay flat in the
tray.
Is the media loaded properly?
Go to step 3 Load media
properly.
3
Check tray 1 pass through for damage or obstructions.
Note: Remove the paper drawer to inspect tray 1 pass
through.
Is the pass through damaged or obstructed?
Remove
obstruction or
replace damaged
parts.
Go to step 4
4
Remove duplex and check the pass through.
• Check the alignment pin on top of the 500-sheet
option
• Check the pass through roller drive system on top
of tray 2
• Check the pass through the roller drive system on
the bottom of the duplex option.
Replace the
duplex option or
500-sheet option
as needed.
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