Appendix A—Service tips A-1
5060-4xx
Appendix A—Service tips A
Printhead diagnostics
If you get a printhead error, follow this diagnostic to find the specific failure.
1. Verify all the printhead cables are properly seated.
If the printhead cables are properly seated and the error remains, record the error code. Continue to the
next step.
2. Determine how to setup the printhead diagnostic tool.
a. Verify the printhead diagnostic tool is configured as in following illustration. Reconfigure if necessary.
b. Select which pair of printheads to use based on the error code.
If the printer displays the codes that indicate yellow or cyan, use the tool to switch the yellow and cyan
signals. If the error codes indicated a magenta or black error, use the tool to switch the magenta and
black signals.
Magenta/black
Connect tool here for:
Yellow/cyan
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