Diagnostic information 2-73
5060-4xx
230 Paper Jam
Step Action and questions Yes No
1 Thoroughly examine the duplex paper path for torn
paper that may be blocking the sensors or paper path.
Is the duplex paper path clear?
Go to step 2 Clear the paper
path.
2
Check the lower right door paper path.
Does media pass freely between the door and the
metal plate?
Go to step 3 Replace the
“Lower right
door assembly”
on page 4-18.
3
Are any of the following conditions true?
• Only the back of the page of a duplex job prints and
exits into the standard bin.
• Media exits the right side of the print.
• Media jams in the duplex at the diverter.
Go to step 4 Go to step 8
4
Open the redrive door and check that the diverter
operates freely.
Does the diverter operate freely?
Go to step 5 Replace the
“Fuser
assembly” on
page 4-35.
5
Close the redrive door and check that the diverter
operates freely.
Does the diverter operate freely?
Go to step 6 Replace the
“Redrive door”
on page 4-19.
6
Check that the diverter actuator link is not binding or
damaged. Examine the link for damage under the
duplex option.
Is link binding or damaged?
Repair the
actuator link.
Go to step 7
7
Check the duplex actuator button. See “Duplex option
deflector button replacement” on page A-14.
Should the button be replaced?
Replace the
Actuator button.
Go to step 8
8
Check for the correct sensor operation by performing
the “Duplex Sensor Test” on page 3-24.
Replace the
duplex option.
Go to step 9
9
Make sure the sensors are correctly connected to the
duplex system board.
Are the cables correctly connected?
Replace the
duplex option.
Correctly connect
the cables.
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