Diagnostic information 2-71
5060-4xx
202 Paper Jam
Step Action and questions Yes No
1 Remove the fuser from the printer. Remove the oiler
housing from the fuser, and pivot the paper guide up.
Is media jammed inside the fuser?
Clear the jam
from the fuser.
Go to step 2
2
Check fuser exit sensor flag.
Does flag rotate freely and return to normal position
when released?
Go to step 4 Replace the
“Fuser
assembly” on
page 4-35.
3
Check that the diverter gates in the fuser rotate freely.
Do the diverter gates rotate freely?
Go to step 4 Replace the
“Fuser
assembly” on
page 4-35.
4
Reinstall the fuser and perform the “BASE SENSOR
TEST” on page 3-30 for the fuser exit sensor.
Note: Use a spring hook to actuate the flag.
Does the fuser exit sensor pass?
Got to step 5 Perform the
following in order:
1. Reseat the
connector
J33 on the
system
board.
2. Replace the
“Fuser
assembly”
on
page 4-35.
3. Replace the
“LVPS
assembly”
on
page 4-46.
4. Replace the
“System
board” on
page 4-72.
5
Check that the duplex diverter rotates freely with the
redrive door closed.
Does the duplex diverter rotate freely?
Go to step 6 Replace the
“Redrive door”
on page 4-19.
6
Check for the proper operation of the redrive.
Are both belts in good condition and properly installed?
Go to step 7 Install or replace
the “Redrive
assembly” on
page 4-68.
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