2-134 Service Manual
5060-4xx
One color has light print over the entire page
Vertical lines or streaks
Horizontal lines or streaks
If the horizontal marks or lines repeat at evenly-spaced intervals, use the “Print quality defect locator chart”
on page 3-4 to determine the part to be replaced.
For lines or marks appearing at random intervals, go to step 1.
Step Action and questions Yes No
1 Print cartridge - Make sure the cartridge is seated
properly and all packaging material is removed from
the cartridge.
Has all packaging material been removed and the
cartridge seated correctly?
Go to step 2 Remove the
packaging
material and seat
the cartridge.
2
Print cartridge - The cartridge may be out of toner.
Change or switch the cartridge.
Does the issue persist?
Go to step 3 Problem resolved
3
Cartridge contact assembly - Check the cartridge
contact block. Make sure the PC drum contact pin is
not stuck. See “Cartridge contact assembly pin
locations (cyan, magenta and yellow)” on page 5-4
to identify the PC drum contact pin.
Does the PC drum contact pin move freely?
Replace the
FRUs in the order
shown:
• “Cartridge
contact
assembly”
on
page 4-29.
• “Developer
HVPS
board” on
page 4-31.
Replace the
“Cartridge
contact
assembly” on
page 4-29.
Step Action and questions Yes No
1 Are the vertical streaks visible outside the printed
image?
Go to step 2 Replace the
cartridge.
2
Are the vertical streaks in a single color? Go to step 3 Replace the “ITU
assembly” on
page 4-44.
3
Vertical streaks in a single color, which are visible
outside the printed, are most likely caused by a cleaner
problem in the print cartridge.
Are streaks magenta, cyan, or yellow
Replace the
cartridge.
Replace in order:
•Black print
cartridge
• “ITU
assembly”
on
page 4-44.
Step Action and questions Yes No
1 Are the horizontal marks or lines in a single color? Replace the
cartridge.
Go to step 2
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