2-140 Service Manual
5060-4xx
White streak in color plane
A white streak appears in one particular color plane. This problem may be caused by a contaminated developer
roll in the print cartridge.
Paper wrapped around the second transfer roll
Step Action and questions Yes No
1 Check to see which color is having the problem and go
to step 2.
2
If another cartridge is available, try a new cartridge for
the color having the problem.
Do you have another cartridge to try?
Go to step 3 Go to step 4.
3
Does a new cartridge fix the problem? Problem solved Go to step 5
4
If another cartridge is not available, break the
corresponding tabs off the cartridge in question as well
as an adjacent color. The tabs are used to ensure that
the cartridge is installed in the correct color station.
Switch the two cartridges and print out a print sample
to see if the streak stays with the cartridge and not the
station.
Does the streak change when you switch cartridges?
Replace the
defective
cartridge.
Go to step 5
5
Printhead check -The printhead lens may be
contaminated by toner. Check for any signs of
contamination on the lens of the printhead.
Is the printhead contaminated?
Go to “Printhead
removal and
adjustments”
on page 4-60
Call your next
level support
Step Action and questions Yes No
1 Some media can get wrapped around the second
transfer roll and can affect print quality.
Is there a piece of media wrapped around the second
transfer roll?
Remove the
piece of media
and go to step 2.
Problem solved
2
Run several pages to see if the media wraps around
the second transfer roll, again.
Does the media wrap around the second transfer roll,
again?
Replace the
second transfer
roll. If this does
not fix the
problem, call your
next level of
support for
assistance.
Problem solved
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