2-4 Service Manual
5060-4xx
Symptom table - 500-sheet drawer option
Symptom table - HCIT 2000-sheet option
Symptom table - output expander option
Print quality: Poor color alignment Go to “Poor color alignment” on page 2-136.
Print quality: Toner on the back of the page Go to “Toner is on the back of the printed page” on
page 2-139.
Print quality: Toner smears or rubs off the page Go to “Toner smears or rubs off the page with no
error code displayed” on page 2-138.
Print quality: Multiple horizontal lines Go to “Vertical lines or streaks” on page 2-134
Symptom Action
Printer fails to recognize the option is installed Go to “The base printer does not recognize that
tray x is installed.” on page 2-102.
The tray x autocompensator fails to retract, stays in
down position
Go to “Tray x autocompensator fails to retract,
stays in down position.” on page 2-103.
Paper Low message appears when adequate paper
is installed (tray x)
Go to “The printer detects paper low in tray x when
adequate paper is installed in the tray.” on
page 2-103.
Paper Out message appears when adequate paper is
installed (tray x)
Go to “The printer detects paper out in tray x when
adequate paper is installed in the tray.” on
page 2-104.
Tray x does not detect size media is installed Go to “Tray x does not detect size media installed”
on page 2-104.
Paper jams in the option tray Go to “2xx Paper Jams” on page 2-15.
Symptom Action
Printer fails to recognize the option is installed Go to “Printer does not recognize that the HCIT
2000-sheet option is installed.” on page 2-122.
HCIT does not function. There is no response. The
HCIT is inoperative.
Go to “HCIT inoperative” on page 2-123.
HCIT does not recognize the correct paper size Go to “HCIT 2000-sheet option does not recognize
the size paper selected.” on page 2-124.
Paper jams in the HCIT Go to “2xx Paper Jams” on page 2-15.
Symptom Action
Printer fails to recognize the option is installed. The
paper feeds into the standard bin.
Go to “Output expander option service check” on
page 2-127.
Remove Paper - Output Bin x is displayed and cannot
be cleared
Go to “Remove Paper - Output Bin x is displayed,
POST is incomplete unable to clear the message.”
on page 2-128
Printer does not display Output Bin Full Go to “No indication that bin x is full or no
indication that bin x is near full.” on page 2-129.
Excessive static electricity buildup Go to “Problems with excessive static electricity
buildup.” on page 2-129.
Symptom Action
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