Diagnostic information 2-107
5060-4xx
Autocompensator service check
• If the paper fails to feed from Tray 1 or 500-sheet option, go to “Step A” on page 2-107.
• If the autcompensator fails to lower when Tray 1 is installed, go to “Step B” on page 2-108.
• If the autocompensator fails to retract when you attempt to remove Tray 1, go to “Step C” on page 2-108.
• If there is no indication that the media is out or low, go to “Step D” on page 2-109.
Note: When feeding paper through the printer to check for autocompensator problems, use the Tray 1 Feed test
in the Diagnostics Menu. A printed copy is not required.
Step A
4
Turn off the printer and plug in the cable for the
component that is related to the error presented. For
example, for the 114 Service Printhead error, plug in
the black printhead J11 and J12. Use connector
locations on “System board - non-network” on
page 5-6 or “System board - network” on page 5-7.
Repeat this step until the original DC power problem
occurs.
Does the DC power problem occur?
Check the cable
and component
that was last
connected to
system board for
short.
If printer comes
to Ready,
connect the
remaining cables
and print.
Step Action and questions Yes No
1 Use the tray 1 feed test to feed paper from tray 1.
Check to see if the pick rolls are turning.
Note: Observe the pick rolls by opening the lower jam
access door assembly.
Do the pick rolls turn?
Go to step 2 Go to step 3
2
Check the autocompensator pick rolls for
contamination or damage to the rolls.
Is there any excessive contamination or damage to the
pick rolls?
Replace the pick
rolls. Always
replace both pick
rolls at the same
time.
Go to step 3
3
Verify the autocompensator is not stuck in the up
position. Verify the output clutch assembly is not
damaged.
Is the autocompensator stuck or the output clutch
damaged.
Dislodge the
autocompensator
assembly.
If this does not fix
the problem, go
to step 4.
Replace the
“Autocompensa
tor pick
assembly” on
page 4-20.
4
Check the voltages at J25-9 and J25-10 on the system
board.
Are the voltages correct?
Replace the
“Autocompensa
tor pick
assembly” on
page 4-20
Replace the
“System board”
on page 4-72
Step Actions and questions Yes No
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