2-8 Service Manual
5060-4xx
983 <device> comm Invalid command received by the specified device.
Note: This message is used for multiple bin output devices.
Note: Check the autoconnects above and below the failing option to
make sure they are seated and connected correctly. Go to service check
for the device indicated.
984 <device> comm Invalid command parameter received by the specified device.
990 <device> This error message indicates that an equipment check condition has
occurred in the specified device, but the device is unable to identify the
exact component failure. Go to “For 990 Service Error - Tray x, x=Tray
2, 3, 4 or 5, this is the tray that has a problem or needs service.” on
page 2-96.
Note: <device> can be one of the following:
• Duplex option
•Tray x (where x=1,2,3,4, or 5)
• Output bin x (where x=1,2,3, or 6)
Note: This message is used for single bin output devices.
Output bin x to y (where x=1 to 5, 2 to 6, or 6 to 20)
Note: This message is used for multiple bin output devices. Go to the
service check for the device indicated.
991 <device> System Card
Failure
This error message indicates that a device has detected an equipment
check in its system board.
Note: <device> can be one of the following;
• Duplex option
•Tray x (where x=1,2,3,4 or 5)
• Output bin x (where x=1,2,3, or 6)
Note: This message is used for single bin output devices.
• Output bin x to y (where x=1 to 5, 2 to 6, or 6 to 20)
Note: This message is used for multiple bin output devices. Go to the
service check for the device indicated.
1xx service errors
100 ITU Error ITU stall - Go to “100 ITU Error” on page 2-41.
101 ITU Error Invalid ITU memory - Replace “ITU assembly” on page 4-44.
102 ITU Error ITU shorted thermistor - Replace “ITU assembly” on page 4-44.
103 ITU Error Memory load error - Replace “ITU assembly” on page 4-44.
104 ITU Error ITU
belt tracking - Go to “104 ITU Error” on page 2-44.
106 Printhead Error Cyan printhead lost Hsync
Check for the correct installation of all the cables to the system board
assembly and to the printhead assembly; J8, and J9 on the system
board. Go to “System board” on page 5-8. If the cables are connected
correctly to the system board and to the printhead assembly, go to
“Printhead diagnostics” on page 3-1.
Note: Do not adjust or replace any printhead before performing checks in
“Printhead diagnostics” on page 3-1.
Error code Action
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