Diagnostic information 2-15
5060-4xx
2xx Paper Jams
User primary
message
User secondary
message
Explanation
200 Paper Jam
Clear Paper Path
Leave sheets in
Finisher area 5
Primary: This message indicates that a paper jam has
occurred at or near the printer Input Sensor. Open the
printers left door (Paper Jam Removal Door) to access the
jammed media.
Secondary: If sheets have been accumulated to be stapled
when the jam is detected, the printer alternately flashes the
primary and secondary messages indicating the
accumulated sheets should not be removed during jam
clearing.
Note: When the secondary message is displayed, if the
accumulated sheets are removed the printer will not reprint
these sheets. Also if the print job is completed, the portion of
the job printed after the jam will not be stapled.
If removing the jammed media does not fix the problem, go
to “200 Paper Jam—Options and multipurpose feeder”
on page 2-68 or “200 Paper Jam—Tray 1” on page 2-66.
201 Paper Jam
Clear Paper Path
Leave sheets in
Finisher area 5
Primary: Media has jammed at or before the fuser sensor.
Open the printer lower right or center door to access the
jammed media.
Secondary: If sheets have been accumulated to be stapled
when the jam is detected, the printer alternately flashes the
primary and secondary messages indicating the
accumulated sheets should not be removed during jam
clearing.
Note: When the secondary message is displayed, if the
accumulated sheets are removed the printer will not reprint
these sheets. Also if the print job is completed, the portion of
the job printed after the jam will not be stapled.
If removing the jammed media does not fix the problem, go
to “201 Paper Jam” on page 2-70.
202 Paper Jam
Clear Paper Path
Leave sheets in
Finisher area 5
Primary: Media has jammed at the fuser. Open the printer
right door to access the jam area.
Secondary: If sheets have been accumulated to be stapled
when the jam is detected, the printer alternately flashes the
primary and secondary messages indicating the
accumulated sheets should not be removed during jam
clearing.
Note: When the secondary message is displayed, if the
accumulated sheets are removed the printer will not reprint
these sheets. Also if the print job is completed, the portion of
the job printed after the jam will not be stapled.
If removing the jammed media does not fix the problem, go
to“202 Paper Jam” on page 2-71.
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