Diagnostic information 2-143
5060-4xx
Tray 1 paper size sensing service check
The printer does not sense the size of the media installed in Tray 1.
Note: If there is a problem when installing Tray 1, Tray 1 is difficult to remove or does not stay locked in position,
go to “Tray 1 service check” on page 2-142.
Warning: Whenever the paper size sensing board is removed, customer settings in the NVRAM may be lost.
The“Motor Detect” on page 3-17 must be performed if the NVRAM contents are lost during the
replacement of a paper size sensing board.
7
Check to see if there is anything in the printer that
might be interfering with the tray being correctly
installed.
Is there anything in the printer that might cause the tray
from installing correctly?
Repair as
necessary
Replace the tray
assembly.
Step Action and questions Yes No
1 Make sure tray 1 is installed and seated correctly in the
printer.
Is the tray correctly installed?
Go to step 2 Install tray 1
correctly. If there
is still a problem,
go to “Tray 1
service check”
on page 2-142.
2
Is another 500-sheet tray available? Go to step 3 Go to step 4
3
Try another 500-sheet tray in place of the internal tray 1
paper tray.
Does this fix the problem?
Go to step 4 Go to the “Tray 1
paper size
sensing service
check” on
page 2-143.
4
Check tray 1 for broken parts, especially the teeth on
the back restraint.
Is the back restraint broken or any of the teeth broken
or missing?
Replace the back
restraint
Replace the tray
assembly.
Step Action and questions Yes No
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