Diagnostic information 2-1
5060-4xx
2. Diagnostic information
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CAUTION: Unplug power cord from the printer or electrical outlet before you connect or disconnect any cable or
electronic board or assembly for personal safety and to prevent damage to the printer. Disconnect any
connections between the printer and PCs/peripherals. The printer weighs 47.7 kg (105 lb.) and requires at
least two people to lift it safely. Make sure your fingers are not under the printer when you lift or set the
printer down.
To determine the corrective action necessary to repair a printer, look for the following information:
• Does the POR stop? Check the “POR (Power-On Reset) sequence” on page 2-2
• Do you have a symptom, rather than an error message?
– “Symptom table - base printer” on page 2-3
– “Symptom table - 500-sheet drawer option” on page 2-4
– “Symptom table - HCIT 2000-sheet option” on page 2-4
– “Symptom table - output expander option” on page 2-4
– “Symptom table - 5-bin mailbox option” on page 2-5
– “Symptom table - finisher (HCOF) option” on page 2-5
• If you have an error message or user message, check the following:
– “Error code table” on page 2-6
– “2xx Paper Jams” on page 2-15
– “User attendance messages” on page 2-27
– “Service checks” on page 2-41 for individual error messages
• Additional information can be found at the following locations:
– “Sub error code table” on page 2-18
– “Understanding the printer operator panel” on page 2-21
– “Service checks” on page 2-41
Note: There may be printer error messages that are not contained in this service manual. Call your next level
support for assistance.
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