Diagnostic information 2-3
5060-4xx
Symptom tables
Symptom table - base printer
Symptom Action
Fuser fan fails to run or is noisy Go to “925 error code” on page 2-85.
RIP fan fails to run or is noisy Go to “927 error code” on page 2-86.
VTB fan fails to run or is noisy Go to “926 error code” on page 2-85.
Excessive fuser drive motor assembly noise Go to “Excessive fuser drive motor assembly
noise” on page 2-124.
Machine inoperative: Fans don’t turn, engine not on,
lights not on, and none of the printer functions work.
Go to “AC and DC power service check” on
page 2-105.
Close Door displays constantly, unable to clear the
message, POR incomplete
Go to “Close door/HVPS/printhead interlock switch
service check” on page 2-110.
Operator panel: One or more buttons do not work Go to “Operator panel LCD/status LED/buttons
service check” on page 2-125.
Operator panel: Display is blank, printer does not
sound 5 beeps, but printer is not inoperative
Replace the “Operator panel” on page 4-53.
Operator Panel: Operator panel displays all diamonds
continuously, sounds 5 beeps, and POST inoperative
Go to “Operator panel LCD/status LED/buttons
service check” on page 2-125.
Operator panel: One pel or random pels are missing Replace the “Operator panel” on page 4-53.
Paper feed problems, base printer Go to “2xx Paper Jams” on page 2-15.
Paper feed problems, integrated tray Go to “Tray 1 service check” on page 2-142.
Printer prints black only, no colors Make sure that the printer is not set up to print black
only. If the printer is set up correctly, check the Black
Retract Motor and gears for correct operation. If the
gears are operating correctly, replace the Retract
Motor Assembly. If this does not correct the problem,
go to “Black only retract (BOR) service check” on
page 2-109.
Print quality: 100% single color printed
• All black print
• All cyan print
• All magenta print
• All yellow print
Go to “Entire page is mostly one color—Full bleed
planes in one color” on page 2-131.
Print quality: Blank page (no image) Go to “Blank page (no image)” on page 2-130.
Print quality: Evenly spaced horizontal marks or lines
on the printed page
Go to “Vertical lines or streaks” on page 2-134.
Print quality: Black line Black horizontal lines are most likely caused by a
shorted charge roll in the print cartridge. Replace the
black print cartridge.
Print quality: Magenta, cyan, or yellow lines. “Vertical lines or streaks” on page 2-134 or
“Horizontal lines or streaks” on page 2-134.
Print quality: Colored lines, streaks, or smudges Go to “Vertical lines or streaks” on page 2-134 or
“Horizontal lines or streaks” on page 2-134.
Print quality: Light lines or streaks appear on the
printed page
Go to “Light lines or streaks appear on the page”
on page 2-139.
Print quality: Light print Go to “Light print over the entire page” on
page 2-133.
Print quality: Missing colors Go to
“Missing colors—Complete or partially
missing color planes” on page 2-132.
Print quality: Uneven printing Go to “Uneven printing” on page 2-137.
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