2-16 Service Manual
5060-4xx
230 Paper Jam
Clear Paper Path
Leave Job in
Finisher area 5
Primary: Paper has most likely jammed in the duplex option.
Remove the duplex tray to access the jam.
Secondary: If sheets have been accumulated to be stapled
when the jam is detected, the printer alternately flashes the
primary and secondary messages indicating the
accumulated sheets should not be removed during jam
clearing.
Note: When the secondary message is displayed, if the
accumulated sheets are removed the printer will not reprint
these sheets. Also if the print job is completed, the portion of
the job printed after the jam will not be stapled.
If removing the jammed media does not fix the problem, go
to “230 Paper Jam” on page 2-73.
24x Paper Jam
Clear Paper Path
Leave Job in
Finisher area 5
Primary: This paper jam message can apply to both the
500-sheet Option Tray, envelope option, special media
option, and HCIT option. Tray x (x=2 through 4). Open the
option side access door and then the tray.
Secondary: If sheets have been accumulated to be stapled
when the jam is detected, the printer alternately flashes the
primary and secondary messages indicating the
accumulated sheets should not be removed during jam
clearing.
Note: When the secondary message is displayed, if the
accumulated sheets are removed the printer will not reprint
these sheets. Also if the print job is completed, the portion of
the job printed after the jam will not be stapled.
If removing the jammed media does not fix the problem, go
to “24x Paper jam” on page 2-74.
250 Paper Jam
Clear Paper Path
Leave Job in
Finisher area 5
Primary: Paper is jammed in the MPF.
Secondary: If sheets have been accumulated to be stapled
when the jam is detected, the printer alternately flashes the
primary and secondary messages indicating the
accumulated sheets should not be removed during jam
clearing.
Note: When the secondary message is displayed, if the
accumulated sheets are removed the printer will not reprint
these sheets. Also if the print job is completed, the portion of
the job printed after the jam will not be stapled.
If removing the jammed media does not fix the problem, go
to “250 Paper Jam” on page 2-78.
271 Paper Jam
Clear Paper Path
Leave Job in
Finisher area 5
Primary: Paper has jammed at Output Bin 1. Open the door
of Bin 1 to access the jammed media.
Secondary: If sheets have been accumulated to be stapled
when the jam is detected, the printer alternately flashes the
primary and secondary messages indicating the
accumulated sheets should not be removed during jam
clearing.
Note: When the secondary message is displayed, if the
accumulated sheets are removed the printer will not reprint
these sheets. Also if the print job is completed, the portion of
the job printed after the jam will not be stapled.
If removing the jammed media does not fix the problem, go
to “271 Paper Jam - check bin 1” on page 2-80.
User primary
message
User secondary
message
Explanation