Diagnostic information 2-7
5060-4xx
955 Code CRC <loc> System board - This error indicates that the Code ROM or NAND failed
the CRC check. The location of the failure is indicated by <loc>. Replace
the system board. See “System board” on page 4-72.
956 Service <xxxx>
System Board
A four digit code displays <xxxx>. Go to “956 service error” on
page 2-95.
957 System Board ASIC Failure Replace the system board. See “System board” on page 4-72.
958 NAND Failure Replace the system board. See “System board” on page 4-72.
960 RAM Memory Error RAM soldered on board is bad. Replace the system board. See “System
board” on page 4-72.
961 RAM Memory Error There is an error in the memory installed in the memory option slot on the
system board. If another memory option is available, switch the memory
options to isolate the problem. If you do not have a spare memory option
to switch, then replace the memory installed. If this does not fix the
problem, replace the “System board” on page 4-72.
964 Emulation Error Download emulation CRC failure has occurred. The following actions
may be taken:
1. Disable the Download Emulation
2. Program the download emulation into the code overlay SIMM, again.
3. If the problem is not resolved, replace the code overlay SIMM and
download emulation, again.
975 Standard Network
or
Network Card x
Unrecognizable network Errors 975 through 979 indicate a failure with
the standard network port located on the system board or a network card
in the specified slot x, x=1, 2 or 3. Replace the card in the specified slot.
976 Standard Network Unrecoverable software or error in network for network card x. If unable
to clear the error message, check the following:
• If installed, check network card for correct installation.
• If correctly installed, replace the network card.
• If a network card is not installed, replace the system board.
978 Standard Network
or
Network Card x
Bad checksum while programming network Network Card x port.
979 Standard Network
or
Network Card X
Flash parts failed while programming Network Card x port.
980 <device> comm Engine is experiencing unreliable communications to the specified
device.
Errors 980 through 984 indicate the specified device has detected a
Paper Port communication failure.
981 <device> comm Engine protocol violation detected by the specified device.
•Engine
• Duplex Option
•Tray x (where x=1,2,3,4, or 5)
982 <device> comm Communications error detected by the specified device.
Output Bin (where x=1,2,3,or 6)
Note: This message is used for single bin output devices.
Bins x to
y (where x to y= 1 to 5, 2 to 6, or 6 to 10)
Error code Action
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