2-74 Service Manual
5060-4xx
24x Paper jam
500-sheet drawer option
Media does not reach the pass thru sensor
Step Action and questions Yes No
1 Is Tray x a HCIT 2000-sheet option? Go to “HCIT” on
page 2-75
Go to step 2
2
Make sure the media installed in the tray meets
specifications.
Does the media meet specifications?
Go to step 3 Inform the
customer that
media loaded in
Tray x does not
meet
specification
3
Make sure the media is loaded correctly. Make sure the
side and back restraints are located and seated
properly.
Is the media loaded correctly?
Go to step 4 Load the media
correctly
4
See if the paper is trying to feed from the tray. Note:
You can observe the autocompensator feed rolls and
the paper through the tray access door. Run the Tray x
feed test from the Diagnostics Menu to help diagnose a
feed problem. See “Feed Test” on page 3-25.
Is the media leaving the tray?
Go to step 8 Go to step 5
5
Are both of the autocompensator pick rolls installed
and turning?
Go to step 6 Go to step 9
6
Check the autocompensator pick rolls for wear or
contamination.
Are the autocompensator pick rolls worn or
contaminated?
Replace the pick
arm rolls.
Replace both
rolls at the same
time.
Go to step 7
7
Check the pass thru sensor for correct operation by
running the Tray x sensor test from the Diagnostics
Menu. See “Sensor Test” on page 3-25.
Does the pass thru sensor operate correctly?
Check for any
obstructions that
might catch the
media and create
a paper jam
Go to step 8
8
Make sure the pass thru sensor is correctly connected
to the Tray x system board.
Is the sensor cable connected correctly?
Replace the
FRUs in the
following order:
1. Pass thru
sensor
assembly
2. Electronics/
size sensing
assembly
with system
board.
Install the cable
correctly
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