Diagnostic information 2-97
5060-4xx
Finisher
4
Output expander control board check - Disconnect the
motor cable J4 and check the voltages at J4 on the
board.
Warning: Be careful not to short to adjacent pins on
the connector.
The voltages measure approximately:
J4-1 (Motor Idle) +24 V dc
J4-2 (Motor Idle) +24 V dc
J4-3 (Motor Idle) +5 V dc
J4-4 (Motor Idle) +5 V dc
Are the voltages correct?
Replace the
output expander
control board
Replace the
mechanical
linkage/DC motor
assembly
Step Actions and questions Yes No
1 Make sure the top options cable is correctly plugged
into the system board.
Is the cable correctly installed?
Go to step 2 Install correctly
2
Make sure the finisher cable is correctly installed on
top of the printer.
Is the cable correctly installed?
Go to step 3 Install correctly
3
Make sure the finisher cable is correcting install on the
finisher system board.
Is the cable correctly installed?
Go to step 4 Install correctly
4
When 990 error is installed, press and hold Return and
Select to view the sub error code.
Scroll down with Menu to see the additional display
lines and view the value at the indicated position (EQC
and DB1) and match the information to the table below.
Does the information on the table help find the
problem?
Repair the
finisher as
indicated in the
table.
Contact your next
level of support.
EQC DB1 Explanation
45 05 Jogger motor homing timeout error. Obstruction in Jogger, motor or sensor failure.
4C 0C Offset motor timeout error. No clearance around output bin, motor or sensor failure.
50 10 Stapler unit is removed. Cable harness to stapler damaged or disconnected.
Step Actions and questions Yes No
Finisher (Bin 1) - No other output options
26 9D 81 EQC
DB1 DB2 DB3 DB4
DB5 DB6 DB7
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