Error code Description Action
245.14 HCIT: Media flushed from media path either
due to feed error or cartridge error
Go to “HCIT jam service check” on page 115.
245.15 250/550‑sheet tray: One or more trays
located above the source (tray 5) has been
pulled.
Go to “250/550-sheet media tray option jam service check” on
page 113.
245.15 HCIT: One or more trays located above the
source (tray 5) has been pulled.
Go to “HCIT jam service check” on page 115.
245.16 250/550‑sheet tray: Tray 5 not ready Go to “250/550-sheet media tray option jam service check” on
page 113.
245.16 HCIT: Tray 5 not ready Go to “HCIT jam service check” on page 115.
245.17 250/550‑sheet tray: Media was not properly
picked from tray 5. Tray did not exhaust all
pick retry attempts because of media
committed to the media path from the tray
below.
Go to “250/550-sheet media tray option jam service check” on
page 113.
245.17 HCIT: Media was not properly picked from
tray 5. Tray did not exhaust all pick retry
attempts because of media committed to the
media path from the tray below.
Go to “HCIT jam service check” on page 115.
245.19 250/550‑sheet tray: Failed to feed from tray
5—the leading edge of the media was not
detected.
Go to “250/550-sheet media tray option jam service check” on
page 113.
245.19 HCIT: Failed to feed from tray 5—the leading
edge of the media was not detected.
Go to “HCIT jam service check” on page 115.
245.20 250/550‑sheet tray: Took too long to ramp up
media feeder motor in tray 5
Go to “250/550-sheet media tray option jam service check” on
page 113.
245.20 HCIT: Took too long to ramp up media feeder
motor in tray 5
Go to “HCIT jam service check” on page 115.
245.21 250/550‑sheet tray: Media feeder motor stall
in tray 5.
Go to “250/550-sheet media tray option jam service check” on
page 113.
245.21 HCIT: Media feeder motor stall in tray 5. Go to “HCIT jam service check” on page 115.
245.22 250/550‑sheet tray: Media feeder motor pick
motor under‑speed in tray 5.
Go to “250/550-sheet media tray option jam service check” on
page 113.
245.22 HCIT: Media feeder motor pick motor
under‑speed in tray 5.
Go to “HCIT jam service check” on page 115.
245.24 250/550
‑sheet tray: Media feeder motor
stalled on the last pick attempt in tray 5.
Go to “250/550-sheet media tray option jam service check” on
page 113.
245.24 HCIT: Media feeder motor stalled on the last
pick attempt in tray 5.
Go to “HCIT jam service check” on page 115.
245.29 Media feeder motor did not turn off when
lifting the tray
Go to “Media feeder motor tray lift error service check” on
page 111.
245.32 250/550‑sheet tray: Tray 5 not ready Go to “250/550-sheet media tray option jam service check” on
page 113.
4063
Diagnostic information
108
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