4 Do either of the following to clear the message and continue printing:
• For touch‑screen printer models, touch or Done.
• For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > .
24y paper jam messages
Error code Description Action
241.02 Sensor (input) early arriving jam Go to “Sensor (input) early arriving jam service check” on
page 71.
241.06 The media is late reaching the sensor (input)
within the specified time from tray 1
Go to “Sensor (input) never‑ or late‑arriving jam service check”
on page 72.
241.08 A misfeed occurred due to shingling. The
misfed media is flushed to the output bin.
Press Continue to print using the next available media.
241.10 The media is late reaching the sensor (input)
within the specified time from tray 1
Go to “Sensor (input) never‑ or late‑arriving jam service check”
on page 72.
241.13 The media is late reaching the sensor (input)
within the specified time from tray 1
Go to “Sensor (input) never‑ or late‑arriving jam service check”
on page 72.
241.14 The media is late reaching the sensor (input)
within the specified time from tray 1
Go to “Sensor (input) never‑ or late‑arriving jam service check”
on page 72.
241.15 Media tray 1, tray pulled jam Go to “Media tray 1, tray pulled jam” on page 110.
241.20 Took too long to ramp up media feeder motor
in tray 1
Go to “Media feeder motor control service check” on page
109.
241.21 Media feeder motor stall in tray 1 Go to “Media feeder motor control service check” on page
109.
241.22 Media feeder motor pick motor under‑speed
in tray 1
Go to “Media feeder motor control service check” on page
109.
241.24 Media feeder motor stalled on the last pick
attempt in tray 1
Go to “Media feeder motor control service check” on page
109.
241.29 Media feeder motor did not turn off when
lifting the tray
Go to “Media feeder motor tray lift error service check” on
page 111.
241.32 Media tray not ready Go to “Media tray 1, tray pulled jam” on page 110.
241.33 The media tray was pulled during the media
pick process
Go to “Media tray 1, tray pulled jam” on page 110.
242.01 250/550‑sheet tray: Media remains detected
by the tray 2 sensor (pass through) after
power on.
Go to “250/550-sheet media tray option jam service check” on
page 113.
242.01 HCIT: Media remains detected by the tray 2
sensor (pass through) after power on.
Go to “HCIT jam service check” on page 115.
242.02 250/550‑sheet tray: The media is late
reaching the sensor (input) when feeding
from tray 2.
Go to “250/550-sheet media tray option jam service check” on
page 113.
4063
Diagnostic information
97
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