250/550-sheet media tray option jam service check
Action Yes No
Step 1
a POR the printer.
b Open the media trays and make sure there are no obstructions on the
media path.
Note: For 242.10, 243.10, 244.10, and 245.10 errors, perform also
the following:
1 Remove the toner cartridge and the imaging unit. Make sure there
are no obstructions on the media path.
2 Open the rear door, and make sure there are no obstructions on
the media path.
3 Check all output bins. Make sure there are no obstructions on the
media path
c Check the following:
• Make sure the size of the media loaded is within specifications.
• Make sure the tray guides are not set too tight.
• Make sure the tray is not overfilled.
d If only one option is installed, re‑seat the option tray. If there are
multiple options installed, swap the current option with another
matching media tray to determine the source of the error.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
Check the pick roller assembly for proper installation. Fully press the pick
roller assembly toward the sensor to make sure the mounting latches are
properly engaging the slot in the shaft.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Check the pick roller assembly to make sure that the rollers are free from
contamination and paper dust.
Is the pick roller assembly free of wear or damage?
Go to step 4. Replace the pick roller
assembly. See “Drawer
pick roller removal ” on
page 516.
Step 4
Check the separator roller tires and gears:
• make sure that the rollers are free from contamination
• manually turn the gears and check if it causes the rollers to turn
Is it free of wear or damage?
Go to step 5. Replace the separator
roller. See “Media tray
separation roller
removal” on page
514.
4063
Diagnostic information
113
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