Streaked horizontal lines appear on prints
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ABCDE
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Actions Yes No
Step 1
Select another tray or feeder and then resend the print job.
Specify the paper tray before sending the print job.
• For Windows users, specify the type and weight from Print
Properties.
• For Macintosh users, specify the type and weight from the Print
dialog.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
From the Paper menu on the printer control panel, check the paper type
and paper weight settings.
Do the paper type and paper weight settings match the paper in the tray?
Go to step 3. Change the paper type
and weight settings to
match the paper in the
tray.
Step 3
Load paper from a fresh package.
Paper absorbs moisture due to high humidity. Store paper in its
original wrapper until you use it.
Does the problem remain?
Go to step 4. The problem is solved.
Step 4
Make sure the imaging unit or toner cartridge is not damaged.
a Remove the print or toner cartridge.
Warning—Potential Damage: Be careful not to touch the
photoconductor drum or imaging unit. Doing so may affect the print
quality of future print jobs.
b Reinstall the print or toner cartridge.
Note: For some printer models, you may need to check all printer or
toner cartridges.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
Replace the imaging unit.or toner cartridge.
Does the problem remain?
Go to step 6. The problem is solved.
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Diagnostic information
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