Error code Description Action
245.32 HCIT: Tray 5 not ready Go to “HCIT jam service check” on page 115.
245.33 250/550‑sheet tray: The media tray was
pulled during the media pick process.
Go to “250/550-sheet media tray option jam service check” on
page 113.
245.33 HCIT: The media tray was pulled during the
media pick process.
Go to “HCIT jam service check” on page 115.
245.41 250/550‑sheet tray: Media feeder motor stall
in tray 5
Go to “250/550-sheet media tray option jam service check” on
page 113.
245.41 HCIT: Media feeder motor stall in tray 5 Go to “HCIT jam service check” on page 115.
245.42 250/550‑sheet tray: Media feeder motor
under‑speed in tray 5
Go to “250/550-sheet media tray option jam service check” on
page 113.
245.42 HCIT: Media feeder motor under‑speed in
tray 5
Go to “HCIT jam service check” on page 115.
245.43 250/550‑sheet tray: Media feeder motor did
not reach the required speed
Go to “250/550-sheet media tray option jam service check” on
page 113.
245.43 HCIT: Media feeder motor did not reach the
required speed
Go to “HCIT jam service check” on page 115.
245.44 250/550‑sheet tray: Separator pass through
motor stall in tray 5
Go to “250/550-sheet media tray option jam service check” on
page 113.
245.44 HCIT: Separator pass through motor stall in
tray 5
Go to “HCIT jam service check” on page 115.
245.45 250/550‑sheet tray: Separator pass through
motor under‑speed in tray 5
Go to “250/550-sheet media tray option jam service check” on
page 113.
245.45 HCIT: Separator pass through motor
under‑speed in tray 5
Go to “HCIT jam service check” on page 115.
245.46 250/550‑sheet tray: Separator pass through
motor did not reach the required speed.
Go to “250/550-sheet media tray option jam service check” on
page 113.
245.46 HCIT: Separator pass through motor did not
reach the required speed.
Go to “HCIT jam service check” on page 115.
Media feeder motor control service check
Action Yes No
Step 1
Check the media size setup and tray guides for media tray 1.
Does the media size in use match the size set for media tray 1?
Go to step 2. Replace the media, or
change the media size
setup in media tray 1.
Step 2
Check the media trays for overfilling.
Are any of the media trays overfilled?
Remove any excess
new media.
Go to step 3.
4063
Diagnostic information
109
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