Lexmark MS711 - HCIT Media Type Error Service Check

Action Yes No
Step 9
Replace the drawer.
Does the error remain?
Contact the next level
of support.
The problem is solved.
HCIT media type error service check
Action Yes No
Step 1
Remove the media tray from the HCIT option and do the following:
• Remove all media and check the paper guides for damage. Move the
paper guide and verify if it can move freely from one position to
another.
• Check the media size finger flag for damage.
• Check the elevator plate. Manually lower down the elevator plate and
check if it springs back to its original position.
• Check the elevator tension cables if there are problems.
• Check the elevator gears for damage.
• Manually turn the drive gear and check if the other gears engaged to
it will also turn.
• Check if the tray can be inserted properly into the HCIT option.
Are the above components ok?
Go to step 2. Replace the media tray.
Go to “HCIT removal”
on page 531.
Step 2
Remove the media tray from the HCIT option and do the following:
• Check the pick roller's position. The pick roller should not hang
vertically; it should lean horizontally underneath the top cover of the
drawer.
• Make sure the pick roller is installed correctly. If not, then re-install
the pick roller.
• Lower down the pick roller and then release. Check if the pick roller
would spring back to its original position.
• Check the pick roller for damage. Check for wear on the pick tires.
Are the above components ok?
Go to step 3. Replace the pick roller.
Go to “HCIT pick roller
assembly removal” on
page 535.
4063
Diagnostic information
289