Error code Description Action
202.17 Page at fuser nip before fuser reached
acceptable operating temperature. Page
arrived at fuser earlier than expected, so it
was probably staged
Go to “Fuser drive motor control jam service check” on page
76.
202.22 Cartridge Motor—Motor under‑speed error.
Motor made it to closed loop at a steady
state, but then detected speed was below
threshold
Go to “Fuser drive motor control jam service check” on page
76.
202.28 The sensor (fuser exit) rebounded upon being
released by the trailing edge of the media
Go to “Sensor (fuser exit) miscellaneous jam service check” on
page 84.
202.31 Media remains on the sensor (narrow media)
during the warm‑up sequence
Go to “Sensor (narrow media) static jam service check” on
page 84.
202.32 The media reached the sensor (fuser exit) but
did not clear it within the specified time
Go to “Sensor (fuser exit) late-leaving jam service check” on
page 81.
202.33 Expected wide page not detected by sensor
(narrow media), possible accordion jam or
missing signal
Go to “Sensor (narrow media) late arriving jam service check”
on page 83.
202.43 The media is late reaching the sensor (fuser
exit) within the specified time
Go to “Sensor (fuser exit) late-arriving jam service check” on
page 82.
202.45 Media remains on the sensor (fuser exit)
during the warm‑up sequence
Go to “Sensor (fuser exit) static jam service check” on page
80.
202.49 Fuser info chip error Go to “Fuser ID chip control jam service check” on page 85.
Sensor (fuser exit) static jam service check
Action Yes No
Step 1
Check the media size setup and tray guides for all media trays.
Does the media size, in use, match the size set for all media trays?
Go to step 2. Replace the media, or
change the media size
setup.
Step 2
Check the media condition in all media trays.
Is any of the media in any of the media trays crumpled or damaged?
Replace the damaged
media with new media.
Go to step 3.
Step 3
Reset the machine.
Does the error continue?
Contact the next
highest level of
technical support.
Problem solved.
4063
Diagnostic information
80
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