Lexmark MS711 - Media Tray 1, Tray Pulled Jam

Action Yes No
Step 3
Check the media condition in media tray 1.
Is any of the media in media tray 1 crumpled or damaged?
Replace the damaged
media.
Go to step 4.
Step 4
Ensure the pick roller is properly installed.
Is the pick roller properly installed?
Go to step 5. Remove and reinstall
the pick roller. See
“Pick roller assembly
removal” on page
482.
Step 5
Ensure the cable for socket “INDEX / PAP OUT/ PICK MTR” on the controller
board is properly connected.
Is the above connection properly connected?
Go to step 6. Reseat the connection.
Step 6
Reset the machine.
Does the error continue?
Replace the media
feeder. See “Media
feeder removal” on
page 498.
Go to step 7.
Problem solved.
Step 7
Reset the machine.
Does the error continue?
Replace the controller
board. See “Controller
board removal” on
page 492.
Problem solved.
Media tray 1, tray pulled jam
Action Yes No
Step 1
Remove all media jams from the media tray and printer.
Are all of the media jams removed?
Go to step 2. Remove all media jams.
Step 2
Ensure the media tray is properly inserted into the printer.
Is the media tray properly inserted?
Go to step 3. Insert the media tray.
Step 3
Perform a print test.
Does the problem remain?
Replace the media tray
with a new media tray.
Problem solved.
4063
Diagnostic information
110