Lexmark MS711 - HCIT Jam Service Check

Action Yes No
Step 10
Open the left cover. Do a feed test, enter Diagnostics Menu and navigate
to:
INPUT TRAY TESTS > Feed Test >Tray [x]
Observe the pick/feed motor and the transport motor.
Do the motors run?
Go to step 11. If the pick motor
doesn't run, then
replace the media
feeder. See “Drawer
media feeder
removal ” on
page 522.
If the transport motor
doesn't run, then
replace the transport
motor. See “Drawer
transport motor
removal” on page
524.
Step 11
Re-seat all connectors on the controller PCBA.
Does the error remain?
Replace the controller
PCBA. See “Drawer
controller PCBA
removal” on page
519.
If the error persists,
then replace the option
tray. See “250/550-
sheet media tray and
drawer assembly
removal” on page
514
The problem is solved.
HCIT jam service check
Action Yes No
Step 1
a POR the printer.
b Open the media trays and make sure there are no obstructions on the
media path.
c Check the following:
• Make sure the size of the media loaded is within specifications.
• Make sure the tray guides are not set too tight.
• Make sure the tray is not overfilled.
d If only one option is installed, re‑seat the option tray. If there are
multiple options installed, swap the current option with another
matching media tray to determine the source of the error.
Does the error remain?
Go to step 2. The problem is solved.
4063
Diagnostic information
115