Lexmark MS711 - Sensor (Input) Never- or Late-Arriving Jam Service Check

Action Yes No
Step 9
Perform a print test.
Does the problem remain?
Contact the next
highest level of
technical support.
Problem solved.
Sensor (input) never‑ or late‑arriving jam service check
Action Yes No
Step 1
Check the media size setup and tray guides for all media trays.
Does the media size, in use, match the size set for all media trays?
Go to step 2. Replace the media, or
change the media size
setup.
Step 2
Check the media trays for overfilling.
Are any of the media trays overfilled?
Remove any excess
new media.
Go to step 3.
Step 3
Check the media condition in all media trays.
Is any of the media in any of the media trays crumpled or damaged?
Replace the damaged
media.
Go to step 4.
Step 4
Check media origination.
Did the media originate from the MPF?
Go to step 5. Go to step 7.
Step 5
Check the MPF pick roll assembly.
Is the above component free of excess wear and contamination?
Go to step 6. Clean or replace the
MPF pick roller. See
“MPF pick roller
removal” on page
400.
Step 6
Perform a MPF print test, and check the MPF pick solenoid for proper
operation.
Does the above component operate properly?
Go to step 9. Replace the MPF pick
solenoid.
Step 7
Check the pick roller assembly in the media tray being picked from.
Is the pick roller assembly free of excess wear and contamination?
Go to step 8. Clean or replace the
pick roller assembly.
See “Pick roller
assembly removal” on
page 482.
4063
Diagnostic information
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