Toner cartridge smart chip error service check
Action Yes No
Step 1
Ensure that the toner cartridge is installed properly.
Is the toner cartridge properly installed?
Go to step 2. Reinstall the toner
cartridge properly.
Step 2
Remove the existing toner cartridge and install a different cartridge.
Does the error remain?
Go to step 3. Problem resolved.
Step 3
Ensure the cable for socket "TONER UNIT" on the controller board is
properly connected.
Is the above cable properly connected?
Go to step 4. Reseat the connection
or replace the cable.
Go to step 4.
Step 4
Ensure the toner cartridge smart chip contact with cable is free from
damage.
Is the toner cartridge smart chip contact with cable free from damage?
Go to step 5. Reseat the connection
or replace the cable.
Go to step 5.
Step 5
Reset the machine.
Does the error continue?
Replace the controller
board. See “Controller
board removal” on
page 492
Problem resolved.
Imaging unit smart chip service check
Action Yes No
Step 1
Ensure that the imaging unit is installed properly.
Is the imaging unit properly installed?
Go to step 2. Reinstall the imaging
unit properly.
Step 2
Remove the imaging unit and install a different unit.
Does the error remain?
Go to step 3. Problem resolved.
Step 3
Ensure the cable for socket "IMAG UNIT" on the controller board is
properly connected.
Is the above cable properly connected?
Go to step 4. Reseat the connection
or replace the cable.
Go to step 4.
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Diagnostic information
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