Lexmark MS711 - 250;550-Sheet Option Undetected Service Check; HCIT Incorrect Media Error Service Check

Action Yes No
Step 6
If the 250/550-sheet tray option is the only input option installed, then
replace the 250/550-sheet tray option. See “250/550-sheet media tray
and drawer assembly removal” on page 514.
If there are multiple input options, then remove the suspected input
option and install it as Tray 2. Run a print test, navigate to: Reports >
Device Statistics
Does the error remain?
Replace the input tray
option. Go to
“250/550-sheet media
tray and drawer
assembly removal” on
page 514.
The problem is solved.
250/550-sheet option undetected service check
Action Yes No
a POR the machine.
b Reseat the input options.
c Check the upper interface cable and lower interface cable for damage.
Are the interface cables free of damage?
If the error remains,
then contact the next
level of support.
Replace the damaged
interface cable. See
“Drawer upper
interface cable
removal” on page 520
or “Drawer lower
interface cable
removal” on page
521.
HCIT incorrect media error service check
Action Yes No
Step 1
Remove the media tray from the HCIT option and do the following:
• Remove all media and check the paper guides for damage. Move the
paper guide and verify if it can move freely from one position to
another.
• Check the media size finger flag for damage.
• Check the elevator plate. Manually lower down the elevator plate and
check if it springs back to its original position.
• Check the elevator tension cables if there are problems.
• Check the elevator gears for damage.
• Manually turn the drive gear and check if the other gears engaged to
it will also turn.
• Check if the tray can be inserted properly into the HCIT option.
Are the above components ok?
Go to step 2. Replace the media tray.
Go to “HCIT removal”
on page 531.
4063
Diagnostic information
287