HCIT transport motor failure service check
Action Yes No
Step 1
Open the media tray, and make sure to remove all obstructions.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
Remove all input options and re-install only the HCIT option. POR into
diagnostics mode and navigate to: INPUT TRAY TESTS > Feed tests > Tray
2
Does the input option feed normally?
The problem may not
be on this option tray.
Re-install the
remaining input
options one at a time
and test each option
for errors. Proceed
with the appropriate
service check based on
the error message and
the input option being
tested.
Go to step 3.
Step 3
Open the media tray and do the following:
• Make sure the separator roller is properly installed.
• Manually turn the separator roller drive gears and check if the
separator rollers would also turn.
• Check the separator roller gears for damage and obstructions.
Is the separator roll functional and free of damage?
Go to step 4. Replace the separator
roll.
Step 4
Remove the media tray and check the transport drive gears for damage.
Manually turn the gears, and check if it causes the transport rollers to
turn. If there is a problem, then replace the HCIT drawer. See “HCIT drawer
assembly removal” on page 531.
Remove the left cover, and reseat the connector J1 on the controller
board. POR the machine.
Does the error remain?
Go to step 5. The problem is solved.
Step 5
Separate the HCIT from the printer. Remove also the remaining input
options. Check the HCIT interface cable. If damaged, then replace the
cable. See “HCIT interface cable removal” on page 546.
Open the left cover, and reseat the connector J1 on the controller board.
POR the machine.
Does the error remain?
Go to step 6. The problem is solved.
4063
Diagnostic information
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