Action Yes No
Step 8
Check the pick roller assembly for proper installation. Fully press the pick
roller assembly toward the sensor to make sure the mounting latches are
properly engaging the slot in the shaft.
Does the problem remain?
Go to step 9. The problem is solved.
Step 9
Check the aligner assembly for obstructions.
Is the above component free from obstructions?
Go to step 10. Remove obstructions.
Step 10
Check the sensor (input) for proper operation.
a Enter the diagnostic mode.
b Select Base sensor test.
c Observe the line item input.
Does the display on the operator panel change every time the sensing
area of the above sensor is interrupted or blocked?
Go to step 12.Go to step 11.
Step 11
Check the above sensor for proper connection.
Is the above sensor connected properly?
Replace the Sensor
(input). See “Sensor
(input) removal” on
page 407.
Replace the
connection.
Step 12
Perform a print test, and check the appropriate media feeder.
Is the media properly picked and advanced out of the appropriate media
tray?
Go to step 13. Replace the
appropriate media
feeder. See “Media
feeder removal” on
page 498.
Step 13
Perform a print test, and check the main motor assembly.
Is the media properly transported and able to reach the sensor (input)?
Go to step 14. Replace the main drive
motor. See “Main drive
motor removal” on
page 497.
Step 14
Perform a print test.
Does the problem remain?
Contact the next
highest level of
technical support.
Problem solved.
4063
Diagnostic information
73
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