Action Yes No
Step 5
Check the sensor (pass through) for proper operation. Enter Diagnostics
Menu and navigate to:
INPUT TRAY TESTS > Sensor Test >Tray [x]
Does the display on the operator panel change every time the sensing
area of the above sensors are interrupted or blocked?
See step 7.Go to step 6.
Step 6
Check the sensor (pass through):
• make sure that the sensor is properly installed and seated
• check if the sensor is in good condition. If damaged, then replace the
sensor (pass through). Go to “Sensor (drawer pass through) removal ”
on page 527.
Re-seat the connector J7 on the controller PCBA. POR the machine.
Does the error remain?
Go to step 7. The problem is solved.
Step 7
Check the sensor (pick):
• make sure that the sensor is properly installed and seated
• check if the sensor is in good condition. If damaged, then replace the
sensor (pick). See “Sensor (pick) removal” on page 525.
Re-seat the connector J8 on the controller PCBA. POR the machine.
Does the error remain?
Go to step 8. The problem is solved.
Step 8
Re-seat the connectors J4, J8 and J7 on the controller PCBA.
Does the error remain?
Go to step 9. The problem is solved.
Step 9
Remove the media tray. Manually turn the lift plate drive gear and observe
the lift plate. If the lift plate doesn’t move upward, then replace the media
tray. Go to “Media tray assembly removal” on page 515.
With the printer turned on, insert the media tray into the drawer. Viewing
from the rear side of the option, observe the lift plate if it moves up during
the insertion.
Does the lift plate automatically move up?
Go to step 11. Go to step 10.
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Diagnostic information
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