Error code Description Action
456.03 Staple, hole punch finisher: failed to staple—media
did not reach the stapler throat
Go to “Sensor (HPU throat media present) jam
service check” on page 190.
456.07 Staple finisher: Paper Jam—media remains detected
in the stapler throat
Go to “Sensor (throat media present) jam service
check” on page 175.
456.07 Staple, hole punch finisher: Paper Jam—media
remains detected in the stapler throat
Go to “Sensor (HPU throat media present) jam
service check” on page 190.
456.31 Finisher/offset stacker: SOD command received while
finishing operation not yet complete—media is
detected at the finisher sensor (pass through) while
the stapler is still processing
For staple finisher or offset stacker—go to “Stapler
carriage jam service check” on page 173.
456.31 Staple, hole punch finisher: SOD command received
while finishing operation not yet complete—media is
detected at the finisher sensor (pass through) while
the stapler is still processing
Go to “Stapler carriage (HPU) jam service check” on
page 193.
456.32 Finisher/offset stacker: DOC handler timeout error—
stapler did not staple within the required period
For staple finisher or offset stacker—go to “Stapler
carriage jam service check” on page 173.
456.32 Staple, hole punch finisher: DOC handler timeout
error—stapler did not staple within the required
period
Go to “Stapler carriage (HPU) jam service check” on
page 193.
456.33 Finisher/offset stacker: not ready to perform stapling
operation
For staple finisher or offset stacker—go to “Stapler
carriage jam service check” on page 173.
456.33 Staple, hole punch finisher: not ready to perform
stapling operation
Go to “Stapler carriage (HPU) jam service check” on
page 193.
456.34 Finisher/offset stacker: not ready to perform priming
operation
For staple finisher or offset stacker—go to “Stapler
carriage jam service check” on page 173.
456.34 Staple, hole punch finisher: not ready to perform
priming operation
Go to “Stapler carriage (HPU) jam service check” on
page 193.
456.35 Finisher/offset stacker: not ready to perform homing
operation
For staple finisher or offset stacker—go to “Stapler
carriage jam service check” on page 173.
456.35 Staple, hole punch finisher: not ready to perform
homing operation
Go to “Stapler carriage (HPU) jam service check” on
page 193.
456.83 Finisher/offset stacker: Stapler unit homing failure Go to “Stapler carriage jam service check” on
page 173.
456.83 Staple, hole punch finisher: Stapler unit homing
failure
Go to “Stapler carriage (HPU) jam service check” on
page 193.
456.84 Finisher/offset stacker: Stapler unit jam while stapling
—media remains detected by the home position
sensor
Go to “Stapler carriage jam service check” on
page 173.
456.84 Staple, hole punch finisher: Stapler unit jam while
stapling—media remains detected by the home
position sensor
Go to “Stapler carriage (HPU) jam service check” on
page 193.
456.85 Finisher/offset stacker: Stapler unit jam while stapling
—unable to return to home position
Go to “Stapler carriage jam service check” on
page 173.
4063
Diagnostic information
137
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