Action Yes No
Step 8
Open the rear door and do the following:
• check the rear door for damage
• manually turn the rear door rollers and check if they are ok
• check if the rear door opens and closes properly
Is the rear door functional and free of damage?
Go to step 9. Replace the mailbox
rear door. See
“Mailbox rear door
removal” on page
689.
Step 9
Check the diverter plunger assembly:
• Check the diverter plunger for damge.
• Check the diverter cam for damage.
• Check if the plunger moves up or down when the cam is rotated.
Is the diverter plunger assembly functional and free of damage?
Go to step 10. Replace the mailbox
diverter plunger
assembly. See
“Mailbox diverter
plunger assembly
removal” on page
698.
Step 10
a Re-seat the divert motor connector J7 on the controller PCBA.
b Remove the two screws from the diverter motor. Pull away the motor,
and then check it for damage.
c Do a feed test and check if the diverter motor runs. Enter Diagnostics
menu and navigate to:
OUTPUT BIN TESTS > Feed Tests
Select the output bin assigned as the mailbox option, and then select
Single.
Is the diverter motor functional and free of damage?
Go to step 11. Replace the diverter
motor. See “Mailbox
diverter motor
removal” on page
712.
Step 11
a Make sure the sensor (mailbox diverter plunger HP) is aligned and
properly seated.
b Reseat the sensor cable on the sensor side. Reseat also the sensor
connector J8 on the controller PCBA. POR the machine.
Does the error remain?
Replace the sensor
(mailbox diverter
plunger HP). See
“Sensor (mailbox
diverter plunger HP)
removal” on page
708.
If the error persists,
then go to step 12.
The problem is solved.
Step 12
Re-seat all the connectors on the controller PCBA. POR the machine.
Does the error remain?
Replace the controller
PCBA. See “Mailbox
controller PCBA
removal” on page
707.
If the error persists,
then replace the
mailbox assembly. See
“Mailbox option
removal” on page
688.
The problem is solved.
4063
Diagnostic information
141
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