Action Yes No
Step 8
a Check the top diverter:
• Check the diverter for damage.
• Move the diverter and check if the spring makes it retract to its
default position.
• Make sure the diverter springs are aligned and properly installed.
b Do a feed test. Enter Diagnostics menu and navigate to:
Output bin tests > Feed to all bins
Check if the uppermost bin is being fed.
Is the top diverter functional and free of damage?
Go to step 9. Replace the defective
mailbox top diverter.
See “Mailbox top
diverter removal” on
page 723.
Step 9
Open the rear door and check the two sensors (pass through) for proper
operation. Enter Diagnostics Menu and navigate to:
Output bin tests > Sensor test
Select the output bin assigned to the mailbox option.
Does the display on the operator panel change every time the sensing
area of the above sensors are interrupted or blocked?
Go to step 11. Go to step 10.
Step 10
a Open the rear door and check the sensors (pass through):
• Make sure the sensor is aligned and seated properly.
• Check the sensor and sensor flag for damage. If damaged, then
replace the sensor. See “Sensor (mailbox pass through) removal”
on page 733.
b Re-seat the sensor connections (J3T and J3B) on the controller PCBA.
POR the machine.
Does the error remain?
Go to step 11. The problem is solved.
Step 11
a Re-seat the divert motor connector J7 on the controller PCBA.
b Remove the two screws from the diverter motor. Pull away the motor,
and then check it for damage.
c Do a feed test and check if the diverter motor runs. Enter Diagnostics
menu and navigate to:
OUTPUT BIN TESTS > Feed Tests
Select the output bin assigned as the mailbox option, and then select
Single.
Is the diverter motor functional and free of damage?
Go to step 12. Replace the diverter
motor. See “Mailbox
diverter motor
removal” on page
712.
4063
Diagnostic information
147
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