• Do not slide the paper into the tray. Load paper as shown in the illustration.
• Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly
against the paper.
• Push the tray firmly into the printer after loading paper.
• If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of
the paper are on the right side of the tray. For more information, see the “Loading paper and specialty media”
section of the User’s Guide.
Allow the paper to enter the optional mailbox bins properly
• When using A4‑, folio‑, or legal‑size paper, make sure to adjust the bin extender fully so that the paper enters the
bin properly.
Notes:
– If the bin extender is shorter than the size of the paper you are printing on, then the paper causes a jam in
the mailbox bin. For example, if you are printing on a legal-size paper and the bin extender is set to letter-
size, then a jam occurs.
– If the bin extender is longer than the size of the paper you are printing on, then the edges become uneven
and the paper is not stacked properly. For example, if you are printing on a letter-size paper and the bin
extender is set to legal-size, then the paper does not stack properly.
Clearing jams 164
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