Action Yes No
Step 6
Open the left cover. Reseat the main motor cable J4 on the controller
PCBA.
Does the error remain?
Go to step 7. The problem is solved.
Step 7
Note: The sensor (OE rear door interlock) should be disabled by
blocking the sensor.
Open the rear door. Do a feed test. Enter Diagnostics menu, and then
navigate to:
OUTPUT BIN TESTS > Feed to All Bins
Check if the transport rollers rotate when the test is performed.
Does the main motor make the transport rollers rotate?
Go to step 8. Replace the output
expander main motor.
See “Output expander
main motor removal”
on page 571.
Step 8
Check the drive gear for damage. Turn the gear and check if it has no
problem moving.
Note: To access the drive gear, see “Output expander drive gear
removal” on page 570.
Is the drive gear functional and free of damage?
Go to step 9. Replace the output
expander drive gear.
See “Output expander
drive gear removal” on
page 570.
Step 9
Check the following:
• Check the rear door for damage. Open the rear door, and then check
if it closes properly.
• Check the rear door rollers for damage. Turn the rear door rollers and
check if they have no problem moving.
Are the rear door components functional and free of damage?
Go to step 10. Replace the output
expander rear door.
See “Output expander
rear door removal” on
page 555.
Step 10
Open the right cover, and then do the following:
a Check the drive belt for damage.
b Make sure the drive belt is aligned and properly seated.
c Check if there is no problem with the tension of the drive belt.
d Turn the gears. Check if the other gears engaged to the belt would also
turn.
Is the drive belt functional and free of damage?
If the error persists,
then go to step 11.
Replace the output
expander drive belt.
See “Output expander
drive belt removal” on
page 579.
4063
Diagnostic information
203
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