Action Yes No
Step 22
a Reinstall the first ISP option.
b POR the printer.
Does the error remain?
Go to step 24. Go to step 23.
Step 23
Run a job to test the option.
Does the error remain?
Go to step 24. Go to step 26.
Step 24
a Upgrade the firmware if it was not upgraded in a previous step.
Note: Contact your next level of support for the correct firmware
level to use.
b POR the printer.
c Send the printer a print job.
Does the error remain?
Go to step 25. The problem is solved.
Step 25
a Replace the faulty ISP option.
b POR the printer.
Does the error remain?
Go to step 31. Go to step 26.
Step 26
Are there any more ISP options to install?
Go to step 27. The problem is solved.
Step 27
a Install the next ISP option.
b POR the printer.
Does the error remain?
Go to step 29. Go to step 28.
Step 28
Run a job to test the option.
Does the error remain?
Go to step 29. Go to step 26.
Step 29
a Upgrade the firmware if it was not upgraded in a previous step.
Note: Contact your next level of support for the correct firmware
level to use.
b POR the printer.
c Send the printer a print job.
Does the error remain?
Go to step 30. Go to step 26.
4063
Diagnostic information
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