Lexmark MS711 - Page 264

Error code Description Action
324.57 No encoder feedback detected from the tray 2 (HCIT)
lift motor.
Go to “HCIT lift drive motor failure service check”
on page 274.
324.58 Motor stop error—the tray 2 (HCIT) lift motor kept on
running some time after the motor was commanded
to stop.
Go to “HCIT lift drive motor failure service check”
on page 274.
324.59 The tray 2 (HCIT) lift motor went over the normal
speed
Go to “HCIT lift drive motor failure service check”
on page 274.
325.60 Hardware Error—tray 2 board ID unknown Go to “250/550-sheet controller board failure
service check” on page 273.
325.61 Hardware Error—tray 2 option type unknown Go to “250/550-sheet controller board failure
service check” on page 273.
325.62 Hardware Error—tray 2 product ID unknown) Go to “250/550-sheet controller board failure
service check” on page 273.
325.63 Hardware Error—tray 2 sensors are not plugged on
the board
Go to “250/550-sheet controller board failure
service check” on page 273.
325.64 Hardware Error—tray 2 lift plate failed to reach its
home position
Go to “HCIT lift plate failure service check” on
page 276.
331.51 No encoder feedback detected from the tray 3
pick/lift motor.
Go to “250/550-sheet media feeder failure service
check” on page 271.
331.52 Motor stop error—the tray 3 pick/lift motor kept on
running some time after the motor was commanded
to stop.
Go to “250/550-sheet media feeder failure service
check” on page 271.
331.53 The tray 3 pick/lift motor went over the normal speed Go to “250/550-sheet media feeder failure service
check” on page 271.
332.54 250/550‑sheet trays: No encoder feedback detected
from the tray 3 transport motor.
Go to “250/550-sheet transport motor failure
service check” on page 270.
332.54 HCIT: No encoder feedback detected from the tray 3
transport motor.
Go to “HCIT transport motor failure service check”
on page 278.
332.55 250/550‑sheet trays: Motor stop error—the tray 3
transport motor kept on running some time after the
motor was commanded to stop.
Go to “250/550-sheet transport motor failure
service check” on page 270.
332.55 HCIT: Motor stop error—the tray 3 transport motor
kept on running some time after the motor was
commanded to stop.
Go to “HCIT transport motor failure service check”
on page 278.
332.56 250/550‑sheet trays: The tray 3 transport motor went
over the normal speed.
Go to “250/550-sheet transport motor failure
service check” on page 270.
332.56 HCIT: The tray 3 transport motor went over the
normal speed.
Go to “HCIT transport motor failure service check”
on page 278.
334.57 No encoder feedback detected from the tray 3 (HCIT)
lift motor.
Go to “HCIT lift drive motor failure service check”
on page 274.
334.58 Motor stop error—the tray 3 (HCIT) lift motor kept on
running some time after the motor was commanded
to stop.
Go to “HCIT lift drive motor failure service check”
on page 274.
4063
Diagnostic information
264