Lexmark MS711 - Page 283

Symptom Action
The HCIT does not detect when the media level is low. Go to “HCIT media low undetected service check”
on page 293.
The HCIT is not detected or recognized. Go to “HCIT undetected service check” on
page 291.
Incorrect media is detected on the HCIT. Go to “HCIT incorrect media error service check” on
page 287.
The finisher detects the side door as open even when it is closed. Go to “Finisher side door error service check” on
page 298.
Media doesn't exit at the assigned mailbox bin. Go to “Mailbox incorrect bin exit service check” on
page 295.
The stapler unit does not detect the staple cartridge. Go to “Finisher cartridge error service check ” on
page 300.
The staple finisher option is not detected or recognized. Go to “Finisher undetected service check” on
page 301.
The staple finisher detects media even when the bin is cleared. Go to “Finisher bin error service check ” on
page 302.
The finisher detects the rear door as open even when it is closed. Go to “Finisher door undetected service check ” on
page 304.
The stapler unit won't staple. Go to “Stapler carriage failure service check” on
page 305.
The stapler bin LED doesn't light up, media isn't detected on the output
bin.
Go to “Finisher bin media present error service
check” on page 307.
The HPU finisher does not detect the hole punch box. Go to “Hole punch box undetected service check”
on page 311.
The HPU finisher detects the rear door as open even when it is closed. Go to “Finisher door (HPU) undetected service
check” on page 312.
Holes punched are missing or misaligned. Go to “Missing or misaligned hole punch service
check” on page 309.
Media is stuck on the hole puncher. Go to “Stuck media on hole puncher service check”
on page 308.
The output expander detects the rear door as open even when it is
closed.
Go to “Output expander rear door undetected
service check” on page 314.
The output expander option is not detected or recognized. Go to “Output expander undetected service check”
on page 315.
The output expander detects the bin as full even when it is not. Go to “Output expander bin error service check” on
page 316.
The HCOE detects the bin as full even when it is not. Go to “HCOE bin error service check” on page 318.
The HCOE bin can’t move up or down. Go to “HCOE bin error service check” on page 318.
The HCOE is not detected or recognized. Go to “HCOE undetected service check” on
page 318.
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Diagnostic information
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