2: Maintenance Software Upgrades
24
Software Upgrade Errors
If your software upgrade is terminated with the Upgrade Failed: Error nn message, then see Tab le 2 for
solutions:
Table 2 Software Upgrade Errors
Error
ID
Possible Causes Suggested Solutions
1 or 2 • USB drive removed during upgrade
• Intermittent USB drive contact
Make sure the USB drive is securely inserted and
retry the upgrade.
3 or 4 Unsupported USB drive Use a 2.0-compatible, 32 Gb USB drive,
• Defective upgrade set
• Tampered with the upgrade set
1. Re-download the software.
2. Make sure the upgrade set is not tampered with.
3. Retry the upgrade.
4. Note the attempted upgrade set and call for
service if persists.
5 Software upgrade is attempted while the
device is active (e.g. prints a report)
1. Remove the battery and AC.
2. Wait 10 sec.
3. Restore the battery and AC.
4. Retry the upgrade.
6 The upgrade set is incompatible with the
current version of the device software.
Note the attempted upgrade set and call for service,
see “Calling for Service” on page 76.
7 - 13 Defective USB drive Replace the USB drive.
Unsupported USB drive Use 989803171261 Philips Brand USB drive.
• Invalid upgrade set
• Tampering with the upgrade set
• Device error
• Device memory corruption
Re-download the software and retry the upgrade.
If persists, then export Hardware and Software Error
Logs, note the attempted upgrade set, and call for
service, see “Calling for Service” on page 76.
To Next Page
Loading...