3: Troubleshooting Components Troubleshooting
56
General Problems
Tab le 13 discusses general problems that can occur. Ta ble 14 discusses the Hardware Error Log entries
related to the general problems.
Table 13 General Monitoring Problems
Symptom Possible Causes Suggested Solution
message The clock battery on the
Processor PCA failure
Replace clock battery on the Processor PCA
One or more buttons (Charge, Shock,
Sync, select lead, patient category or soft
keys) do not respond
Bad connection between
buttons and detection
circuits
Run Controls Test in Service Mode to confirm.
Check connections between UI PCA and
Processor PCA
Failure in detection or
processing
• Replace SOM PCA
• Replace Processor PCA
Failure in keys Replace UI PCA
message The internal device
temperature is over 65°C
If you continue to use the device, it may become
inoperable. Let the device cool when possible.
Run Fan Test, replace fans as needed
message
A critical failure. Device
restarts.
If persists, run an Op Check, save the Error Logs
contents, and report to the Support Center, see
“Calling for Service” on page 76.
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