4: Repair Overview
76
Repair Philosophy
The repair philosophy of the Efficia DFM100 is subassembly replacement.
Examples of subassemblies are the printer, the Processor PCA, and selected connectors and other items.
Repairs that involve replacing individual components on a PCA are not supported.
CAUTION: Individual component replacement should not be attempted. Component level repair is not supported
due to the extensive use of surface mount technology and the high parts-density on the circuit boards.
Unauthorized component replacement can impair performance of the Efficia DFM100 and void the
warranty.
Calling for Service
To download the latest documentation go to:
http://www.philips.com/ProductDocs.
To download other technical information go to:
http://www.healthcare.philips.com/main/support/InCenter/.
For product support, contact your local Philips representative.
Before calling for service, note the following information:
• Serial number of the DFM100
• Problem description
• Save operation check logs, error logs etc.
To order service parts, contact Philips Shenzhen customer service department. Opening hours may vary
and subject to change:
Monday – Friday (except Chinese statutory holidays)
BJT 08:30 – 12:00, 13:00 – 17:30 (GMT+8)
Tel: +86 755 86278308
Fax: +86 755 86278392
Or via E-mail: goldway.service@philips.com
Service and support are available in Chinese and English only.
Mailing address:
Philips Customer Service Department of Philips Goldway (Shenzhen) Industrial Inc.
No. 2 Tiangong Road, Nanshan District, Shenzhen, P. R. China 518057
Key Components
Replacement assemblies marked with an asterisk (*) in the Replacement Parts tables contain one or more
Key Components. Key Components require detailed tracking, by recording the key component part
number and the key component’s date code, its serial number, or both. Record this information on the
Customer Service Order (CSO) for both the failed assembly and the replacement assembly.
The Key Components that are part of the replacement assemblies are listed in Table 43 “Key
Components” on page 184.
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