Philips Efficia DFM100 - Page 84

3: Troubleshooting Components Troubleshooting
74
White line running along paper Dirt on printhead Clean printhead
Dots (printhead elements) stuck off
due to printer failure
Replace printer
•
message
• Fails Printer Test in Service Mode
(other than symptoms above)
Printer failure Replace printer
Processor PCA failure Replace Processor PCA
Table 28 Printing Problems (Continued)
Symptom Possible Cause Suggested Solution
Table 29 Printer Diagnostic with the Hardware Error Log
# ID Info String Possible Cause Suggested Solution


error log message Test is not completed
in time
Run Op Check


error log message Printer
communication failure
• Replace printer
• Replace Processor PCA
• Replace I/O PCA (rarely)


error log
message
Invalid printer
command
• Reinstall software
• Replace printer


error log
message
Printer failure Replace printer


error
log message
Printer overheated • Stop printing to allow the printer to cool
• Relocate the device to continue printing


error log message Voltage out of the
range
• Replace printer
• Replace Processor PCA


error log
message


Various error log messages Printer hardware
failure
• Replace printer
• Replace Processor PCA

Various error log messages Printer software failure Reinstall software