service.fm
A31003-H3590-S100-7-7620, 06/2012
HiPath 3000/5000 V9, Service documentation
12-1
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12 Service
Introduction
This chapter contains information on the options available to service technicians and custom-
ers for
● performing service and maintenance work.
● recognizing and correcting errors.
Such work can be performed on site or using remote service.
Chapter contents
This chapter covers the following topics:
Topic
System Administration Options, page 12-3:
● Overview, page 12-3
● Administration On Site with System Telephone, page 12-4
● Administration On Site with Service PC, page 12-4
● Remote administration, page 12-6
Installation and administration of Plug PC for HiPath 3000 Remote Access Appliance,
page 12-7
Service and Maintenance Tasks, page 12-17:
● Backing Up the Customer Database (CDB Backup), page 12-17
● Effects of Hardware Changes on Customer Data, page 12-22
● Relocate/Transfer Application Processor Software (APS), page 12-25
● Determine current system software version, page 12-31
● Upgrading HiPath 3000, page 12-31
● Determining System Information and Installed Software Components (HiPath Inventory
Manager), page 12-32
● Backing Up System Components (Backup Manager), page 12-33
● HiPath User Management, page 12-35
Guided Maintenance, page 12-37:
● Assessing Displays on the HG 1500 Front Panel, page 12-37
● Recording HiPath 3000 Board Status, page 12-37
● Recording HiPath 3000 Trunk Status, page 12-40
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