Problem Solving
12-8 Xerox 4112/4127 Copier/Printer
User Guide
Part of the image is
missing on the
copy.
Is the paper damp? Replace with paper from a new ream
Refer to Loading Paper into Trays on page 8-1.
Is the loaded paper folded or
wrinkled?
Is the document pasted
together or folded in?
The pasted or folded in section may be curling
back, and risen up from the surface of the
document glass. Place a stack of white sheets on
the document to hold the document down flat
against the document glass.
A stripe pattern
appears in copies.
Is the document enlargement
ratio set too large?
Some enlargement ratios can cause stripes. Adjust
the copy enlargement ratio.
Refer to Reduce/Enlarge on page 2-11.
Symptoms Check Remedy
Printing is faint
(smudged, unclear).
Is the paper damp? Replace with paper from a new ream.
Refer to Loading Paper into Trays on page 8-1.
The drum cartridge is
depleted or damaged.
Contact the Customer Support Center.
Black dots are
printed.
The drum cartridge is
depleted or damaged.
Contact the Customer Support Center.
Black lines are
printed.
The drum cartridge is
depleted or damaged.
Contact the Customer Support Center.
The scanning glass on the
document feeder is dirty.
Clean the document feeder glass.
Refer to Cleaning the Document Cover and
Document Glass on page 11-14.
Symptoms Check Remedy