Problem Solving
12-14 Xerox 4112/4127 Copier/Printer
User Guide
Symptoms Causes and Actions
The copy shifts slightly YES Cause Paper set in the paper tray is misaligned.
If NO, go to next
symptom.
Action Align the edges of the paper, and load it flush against the
front tray corners.
Refer to Loading Paper into Trays on page 8-1.
Part of the image is
missing on the copy
YES Cause The paper is damp.
If NO, go to next
symptom.
Action Replace with paper from a new ream.
Refer to Loading Paper into Trays on page 8-1.
If problem is not solved, go to next Cause/Action.
Cause Paper with folds or wrinkles has been set in the paper tray.
Action Replace with paper from a new ream.
Refer to Loading Paper into Trays on page 8-1.
If problem is not solved, go to next Cause/Action.
Cause The document is pasted together or folded in.
Action The folded in or pasted part of the document may not be
touching the document glass. Place a stack of white sheets
on the document to hold the document down flat against
the document glass.
Stripes appear in the copy YES Cause The document enlargement ratio is too large.
If NO, go to next
symptom.
Action Stripes can appear at some enlargement ratios. Adjust the
copy enlargement ratio.
Refer to Reduce/Enlarge on page 2-11.
Images on the copy are
skewed
YES Cause The document is not loaded correctly.
If NO, go to next
symptom.
Action Load the document correctly.
Refer to Loading Documents on page 2-1.
If problem is not solved, go to next Cause/Action.
Cause The document guides are set incorrectly.
Action Load the document correctly and align the document
guides with the edges of the document.
Refer to Loading Documents on page 2-1.
If problem is not solved, go to next Cause/Action.