Yealink T21PE2 - Page 500

Administrator’s Guide for SIP-T2 Series/T4 Series/T5 Series/CP920 IP Phones
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Values
1-Enabled, it provides the capability for the call center agent to immediately escalate a call to a supervisor
by pressing a key on the phone. The supervisor is immediately joined into the call.
Default 0
Parameter
account.X.call_center.queue_status_enable
[1]
<MAC>.cfg
Description It enables or disables the queue status notification feature.
Permitted
Values
0-Disabled
1-Enabled, it enables the agent to view the status of the call center queue on the IP phone. The queue
can be in one of three states: empty, Q'ing and ALERT.
Default 0
Parameter
account.X.call_center.queue_status_light_enable
[1]
<MAC>.cfg
Description
It enables or disables the power LED indicator to flash when the ACD calls in queue have reached the max-
imum number of calls or have waited too long.
Permitted
Values
0-Disabled (power LED indicator does not flash)
1-Enabled (power LED indicator fast flashes (300ms) red)
Default 0
Parameter features.homescreen_softkey.acd.enable <y0000000000xx>.cfg
Description
It enables or disables the IP phone to display the ACD soft keys such as Login or Logout on the idle
screen.
Note: It works only if “account.X.acd.enable” is set to 1 (Enabled).
Permitted
Values
0-Disabled
1-Enabled
Default 1
Parameter bw.virtual_user.1.enable <MAC>.cfg
Description
It enables or disables the phone to appear a virtual user who stands for the phone number of the call cen-
ter.
Note: It works only if “bw.xsi.enable” is set to 1 (Enabled). It is not applicable to SIP-
T48G/T46G/T42G/T41P/T29G IP phones.
Permitted
Values
0-Disabled
1-Enabled
Default 0
Parameter bw.virtual_user.1.label <MAC>.cfg
Description
It configures the label displayed on the phone for the virtual user.
Note: It works only if “bw.xsi.enable” is set to 1 (Enabled). It is not applicable to SIP-
T48G/T46G/T42G/T41P/T29G IP phones. If you leave it blank, the virtual user name uses VirtualUser1 by
default.
Permitted
Values
String within 99 characters
Default Blank